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ABU Cares English English French German Japanese Welcome Login Sign up Home Solutions How can we help you today? Enter your search term here... Search New support ticket Check ticket status Knowledge base Frequently Asked Questions FAQ - General 21 How is ABU responding to the Coronavirus outbreak? What does Economy Flat Rate Shipping mean? (US48, Canada, & Australia) Can I get notified when a product comes back in stock? Does ABUniverse ship discreetly? What packaging do you use? How to Cancel Your Order, and Policies Regarding Returns and Refunds See all 21 articles ABU United States 7 Can I Ship to a PO BOX? I only received half of my order! Where is the other part? Can I "Will-Call" & Pick Up My Order? My Tracking Says Delivered, but I Didn't Get My Order! What Do I Do? How to Order to a US Military Address See all 7 articles ABU Canada 4 When will my order ship? Can I Ship to a PO BOX? Can I buy from ABU through ODSP? ABU Canada Holiday Closures ABU United Kingdom 5 Can I collect an order from you? Do you have a physical store? What carriers do you use? Contact Us Pickup Shops ABU UK Holiday Closures ABU Australia 7 Can I ship to P.O. Box or Parcel Locker? ABUniverse Australia Packing Local Pick-up Can my order be shipped through Australia Post? Not home to accept delivery of an order. See all 7 articles ABU Japan 0 ABU Europe 5 Where do you ship to? How much does it cost and how long does it take? Ordering from Norway or Switzerland? Please check here first! What carriers do you use? Parcel Shops ABU EU Holiday Closures My ABUniverse Account Password Recovery 1 How Do I Reset My Password? Change Email 1 How do I change information on my account? Automatic Re-Order 1 Does ABU do subscription or reorder payments? My Order Status Hold 1 My Order Says It's "On HOLD." What Does This Mean? Processing 1 My order is marked as "Processing." What does this mean? Completed 1 My Package's Status Is "Completed." What Does This Mean? Will-Call 1 My Order's Status Is "Will-Call". What Does This Mean? Order Issues Incorrect Product or Size (ABU's Mistake) 1 I Received the Wrong Size or Product. What Do I Do? Sample Gift Code Is Missing 2 I Was Supposed To Get a $5 Gift Code With My Order. Where Is It? I lost my sheet with my gift code. Can I get a new one? Product is Damaged/Defective 1 What If my Diapers are Defective or Damaged? Stock Shortages 1 What if ABU runs out of what I ordered? Shipping / Tracking UPS 2 Control Your Order Delivery Options With "UPS My Choice" How Do I Ship My Package To A UPS Location? USPS 0 Tracking Orders 2 I ordered today; where is my tracking number? My Tracking Number Has an Error / Doesn't Show Anything! What's Wrong? FedEx 2 Control Your Order Delivery Options with "FedEx Delivery Manager" How Do I Ship My Package To a FedEx Location? Product Information 2-Tab Diapers 4 ABU Super Dry Kids™ ABU Cushies™ Kiddo by ABU™ ABU Lavender™ 4-Tab Diapers 6 ABU Space™ ABU Simple™ ABU LittlePawz™ ABU Preschool Cloth-Backed™ ABU Preschool Plastic™ See all 6 articles Other Disposable Products 1 ABU PowerUps Social Media Email Newsletter 1 How Can I Stay Updated With ABU Through Email? Twitter 1 How Do I Check ABU's Twitter Updates? Facebook 1 How Do I See ABU's Facebook Updates? Coupons / Promos / Military Discounts Military Discount 1 I Have Served In the Armed Services. How Do I Receive My Discount? Ideas / Modeling / Employment Designs & Ideas 1 I Have Some Cool Designs I'd Like To Share! Where Can I Send Them? Modeling 1 How Do You Select Models For The ABU Website? Can I Be An ABU Model? ABU Employment 1 Is ABU Hiring? Accepted Payment Options Paypal 1 Paypal, Now Even Easier! Integrated With US and CA Checkout Pages! ABU Gift Cards 1 Gift Code FAQs All Major Credit Cards 0 FSA 1 I Received a FSA Card from My Company. Can I Use That For Diapers? Money Orders / Checks 1 Does ABU Accept Mail Orders? ABU Product Distributors ABU Canada 1 ABU Canada ABU Japan 1 ABU Japan Home Solutions...