abucares.abuniverse.comSupport : ABU Cares

ABU Cares English English Japanese Welcome Login Sign up Home Solutions How can we help you today? Enter your search term here... Search New support ticket Check ticket status Knowledge base Frequently Asked Questions FAQ - General 22 ABU Shipping Policies & Advisements Can I get notified when a product comes back in stock? Can I preorder a product that’s out of stock? Diapersuit Exchange Program Details Do ABU products have latex? View all 22 ABU United States 8 Can I Ship to a PO BOX? I only received half of my order! Where is the other part? Can I "Will-Call" & Pick Up My Order? My Tracking Says Delivered, but I Didn’t Get My Order! What Do I Do? How to Order to a US Military Address View all 8 ABU Canada 5 When will my order ship? Can I Ship to a PO BOX? Can I buy from ABU through ODSP? ABU Canada Holiday Closures Can I collect an order from you? Do you have a physical store? ABU United Kingdom 6 Can I collect an order from you? Do you have a physical store? What shipping services do you use? Contact Us DPD Pickup Shops ABU UK Holiday Closures View all 6 ABU Australia 7 ABUniverse Australia Packing What Courier Service does Australia use? Local Pick-up Can I ship to P.O. Box or Parcel Locker? Australia - Sample packs View all 7 ABU Japan 0 ABU Europe 8 Where do you ship to? How much does it cost and how long does it take? What carriers do you use? Parcel Shops, pick up locations and packstations. Ordering from Norway or Switzerland? Please check here first! ABU EU Holiday Closures View all 8 ABU Mexico 0 My ABUniverse Account Password Recovery 1 How Do I Reset My Password? Change Email 0 Automatic Re-Order 1 Does ABU do subscription or reorder payments? My Order Status Hold 1 My Order Says It’s "On HOLD." What Does This Mean? Processing 1 My order is marked as "Processing." What does this mean? Completed 1 My Package’s Status Is "Completed." What Does This Mean? Will-Call 1 My Order’s Status Is "Will-Call". What Does This Mean? Order Issues Incorrect Product or Size (ABU’s Mistake) 1 I Received the Wrong Size or Product. What Do I Do? Product is Damaged/Defective 1 What If my Diapers are Defective or Damaged? Stock Shortages 1 What if ABU runs out of what I ordered? I’ve ordered the incorrect items. 1 I’ve ordered the incorrect items. I’ve provided an incorrect shipping address. 1 I’ve provided an incorrect address for my order. Shipping / Tracking UPS 2 Control Your Order Delivery Options With "UPS My Choice" How Do I Ship My Package To A UPS Location? USPS 0 Tracking Orders 3 I ordered today; where is my tracking number? My Tracking Number Has an Error / Doesn’t Show Anything! What’s Wrong? My courier is reporting shipping delays. FedEx 2 Control Your Order Delivery Options with "FedEx Delivery Manager" How Do I Ship My Package To a FedEx Location? Product Information 2-Tab Diapers 4 ABU Super Dry Kids™ ABU Cushies™ Kiddo by ABU™ ABU Lavender™ 4-Tab Diapers 6 ABU Space™ ABU Simple™ ABU LittlePawz™ ABU Preschool Cloth-Backed™ ABU Preschool Plastic™ View all 6 Other Disposable Products 1 ABU PowerUps Vaulted Products 1 Vaulting products. Social Media Email Newsletter 1 How Can I Stay Updated With ABU Through Email? Twitter 1 How Do I Check ABU’s Twitter Updates? Facebook 1 How Do I See ABU’s Facebook Updates? Instagram 1 Can I follow ABUniverse on Instagram? Fetlife 1 Fetlife Reddit 1 Are ABUniverse active on Reddit? Coupons / Promos / Military Discounts Military Discount/Services Discounts 1 I Have Served In the Armed Services/Emergency Services. How Do I Receive My Discount? Ideas / Modeling / Employment Designs & Ideas 1 I Have Some Cool Designs I’d Like To Share! Where Can I Send Them? Modeling 1 How Do You Select Models For The ABU Website? Can I Be An ABU Model? ABU Employment 1 Is ABU Hiring? Accepted Payment Options Paypal 1 Paypal, Now Even Easier! Integrated With US and CA Checkout Pages! ABU Gift Cards 1 Gift Code FAQs All Major Credit Cards 0 FSA 1 I Received a FSA Card from My Company. Can I Use That For Diapers? Money Orders / Checks 1 Does ABU Accept Mail Orders? ABU Product Distributors ABU Canada 1 ABU Canada ABU Japan 1 ABU Japan Cyber week, Sales and Promotions Important information: Sales 3 Cyber-Week Sale 2023 - Before you buy. I placed an order before/after the sale was live, can I still get a discount? Cyber Week - United States shipments. Home...